🦁 Noisy Lion Shipping & Logistics Policy

1. Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.
During promotional events or peak seasons, processing may take up to 3–4 business days.

If your order contains multiple items, they may be shipped separately from different fulfillment centers to ensure faster delivery.

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2. Shipping Regions

We currently ship to all provinces in Canada, excluding PO Boxes and remote locations with limited carrier access.

• Primary service areas: Ontario and Quebec (standard delivery 2–4 business days)

• Extended areas: British Columbia, Alberta, Manitoba, and Atlantic Canada (standard delivery 4–7 business days)

Shipping to the United States

We ship to all 50 US states. US orders are fulfilled from a United States warehouse — they do not cross the border, so there are no customs delays, duties, or brokerage fees for you to pay.

• Shipping cost: Free on every US order. No minimum — shipping is already included in the price you see.
• Delivery time: 3–5 business days after the order is processed.
• Where we ship: All 50 states. Delivery to Alaska and Hawaii may take longer.
• Duties and taxes: None. Your order ships domestically within the US.
• Currency: US orders are charged in USD.
• What's available: Our Cassava 12 kg Bag currently ships to the US. Our other scents are Canada-only for now.

Tracking your US order

You will receive a tracking number by email once your order ships. If it has been more than 5 business days and you have not received tracking, email us at info@noisylion.ca and we will find it.

30-Day Satisfaction Guarantee

If your cat will not use it, or it is not what you expected, email us within 30 days of delivery at info@noisylion.ca and we will make it right — a replacement or a refund, your choice.

You do not need to ship the bag back. Litter is heavy and returning it costs more than it is worth to everyone involved. Just tell us what went wrong; that feedback is more useful to us than the product.

One request before you write in: if the problem is clumps sticking to the bottom of the pan, try filling the box to at least 3 inches (7 cm) first. That fixes it the large majority of the time, and we would rather you end up with litter that works than with a refund.

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3. Shipping Carriers & Tracking

All orders are shipped via trusted carriers such as Canada Post, UPS, FedEx, and Purolator.
Once your order ships, you will receive a confirmation email with tracking information.
Please allow 24–48 hours for the tracking link to update after dispatch.

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4. Shipping Rates & Free Shipping

• Free standard shipping on orders over CA $49 (before taxes and discounts).

• Orders below CA $49 will incur a flat rate of CA $9.99 within Ontario and Quebec.

• For Western Canada and Atlantic provinces, shipping rates are calculated at checkout based on postal code.

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5. Delivery Time Estimates

Note: Delivery times may vary due to weather conditions, holidays, or carrier delays beyond our control.

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6. Lost or Damaged Packages

If your package is lost or damaged in transit:

• Please contact us within 7 days of delivery (or expected delivery).

• Provide your order number and tracking information so we can initiate an investigation with the carrier.

• Once confirmed, we will issue a replacement or refund as appropriate.

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7. Address Changes & Failed Deliveries

Customers are responsible for providing accurate shipping addresses.
If a package is returned to us due to an incorrect address or failed delivery, the customer will be responsible for reshipping costs.

Please contact our support team as soon as possible if you need to update your address after placing an order.

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8. Contact Us

For any questions regarding shipping or delivery, please reach out to our Customer Care team:
📧 jing.xue@noisylion.ca
We typically respond within 24 hours on business days.